Symera Systems

     Technology Solutions for Business

 

 

   

Frequently Asked Questions

1) How Do I remove an Application within MS Windows?
2) Why does the program fail connecting to remote site?
3) What exactly is a Hard Drive?
4) How to tell what operating system you are running?
5) Should I Turn My Computer Off At Night?
6) System disk not found at boot-up?
7) How can I protect myself from a virus?
8) Optimizing your Windows 2000 / XP Computer

 

How Do I remove an Application within MS Windows?

  1. Click Start / Settings / Control Panel.
  2. Next double click on the Add/Remove Programs icon. Highlight the program to delete.
  3. Then click on the Remove button.

Back To Top

 

Why does the program fail connecting to remote site?

  1. First check the VPN tunnel icon in the bottom right hand corner of the screen.
  2. This Icon should show 2 horizontal arrows pointing in opposite directions. This icon should be a Green color.
  3. If not then you are most likely not connected to the Internet. Reason is usually a problem related to the ISP (Cable, DSL, DialUp).

Back To Top

 

How to tell what operating system you are running?

  1. On your desktop, right-click on “My Computer”
  2. Left-click on “Properties”
  3. On the screen that opens up (usually to the “General” tab), it will say what operating you are running (under “System”).

Back To Top

 

Should I Turn My Computer Off At Night?

This is a widely debated issue. One camp believes that computers should be left running all the time. They believe that by not turning your PC off at night, you keep the electrical components at a constant temperature and prevent hardware failure caused by the constant cycle of heating and cooling. (Please note: in no way does this pertain to rebooting your PC, since the momentary powering off and on does not produce any temperature change.) In addition, many feel that, like a car, the electrical components have only so many starts to them; that is, there is a finite number of electrical jolts that components such as wires and power supplies can survive, so by not turning off your PC at night, you minimize the number of starts, thus lengthening the life of the computer.

However, there is plenty of rationale to turn your PC off at night: Energy savings (although computers these days are fairly energy efficient, so the savings are minimal), security, and less wear on computer components such as fans, hard drives, and monitor tubes. In addition, if a power surge occurs during the night (maybe during an electrical storm), your computer will not be affected. Computers today are built to deal better with user shut downs and restarts (for example, you no longer need to park the hard drive when you want to turn your PC off), so many of the hardware issues discussed in the first paragraph are not as relevant today as they were just a few years ago.

After considering all of the issues, we make the following recommendation:

If you are not part of a backup scheme that backups up your PC during the night, turn both your monitor and CPU off at the end of the day. This will save energy, produce less wear on the system, and will ensure that you are starting each day from a clean slate in terms of memory resources and default settings. In addition, we believe this is better from a security standpoint--people will be less inclined to fool with your PC after hours and shutting it off at night will prevent you from leaving any confidential information up on your screen.

Another Point to consider is File Server backups. If your PC accesses data from a central file server, the data files (word processing, spreadsheet, etc), should not be open on your PC while the Server Backup is being performed. Any files open on your PC generally will NOT get backed up!

Please remember--when you turn your PC off at the end of the day, do it correctly by going to START and SHUT DOWN. Do not just press the power button--shutting down incorrectly may cause file corruption and problems down the road.

The above being said, it will not harm your computer to leave it on at night. If you need to leave it on as part of a backup or if you are doing something that needs to run overnight or if your PC needs to be on for any reason (printer or file sharing or whatever), or if you just forget to turn your PC off, that is fine. We are just trying to de-mystify an issue that comes up repeatedly.

Back To Top

 

System disk not found at boot-up?

When this happens, the most likely cause is that you have a floppy diskette in your A drive. You PC looks in the floppy drive for startup files before it looks at your hard drive. This is a diagnostic behavior—in the event your hard drive fails, you may be able to start the PC with a floppy disk to recover lost data. However, if your PC finds a floppy disk in the A drive that does not contain startup files, it does not know what to do and reports, correctly, that your system disk has not been found.

All you need to do is remove the floppy from you’re A drive and restart your computer.

Back To Top

 

How can I protect myself from a virus?

You can't. You can only take precautions to protect your computer and the data it contains. First and foremost is backup, backup, backup. You can't imagine the number of people who have lost everything because 1) they never backed up 2) they never kept the backup current 3) they never tested to see if the backup media and device were functional. And this was before they were hit with a destructive virus.

If you computer functions as a workstation attached to a central File Server then the File Server SHOULD be the main concern for backup.

Back To Top

 

Optimizing your Windows 2000 / XP Computer

Once a week:
 Delete temporary files Run Disk Cleanup
    Start -->
    Programs -->
    Accessories -->
    SystemTools -- >
    Disk Cleanup
Once a month:
  Run Defrag
    Start -->
    Programs -->
    Accessories -->
    System Tools -->
    Disk Defragmenter
When necessary:
  Run AntiVirus

Back To Top

 

What exactly is a Hard Drive?

Most computers have one hard drive, usually called Drive C. The hard drive magnetically stores your data on a stack of rotating disks called platters, and stores your data files (documents, spreadsheets, graphics, etc.) in folders or directories. The amount of information a hard drive can store is measured in bytes. Today's personal computers hold many gigabytes (GB) of information.

Most of us have had photographs developed at some point in time. Imagine that you ordered 50 prints in 5 x 7 size. Holding this set of 50 prints in your hand is approximately equal to holding a common PC Hard Drive in your hand. This component is not flexible like the prints, it is a metal enclosure containing the stack of disks which record information.


Because the disks are constantly spinning while your PC is powered up, the disks can become very hot, and eventually fail to operate properly.

Back To Top

Home - Contact - Hardware - Software - Faq
© 2003 Symera Systems